VoiceDocAI Privacy Policy
Last updated: 16 April 2022
Jatayu Healthcare Technologies Pvt Ltd, with its registered
office at B 703, Urbano, Sector 4, Palava City, Kalyan, Thane - 421204, India,
is the manufacturer of the product with different flavors known as VoiceDocAI Suite.
We are committed to protecting our subscriber’s privacy in
accordance with the terms of this privacy policy.
VoiceDocAI is currently available
for use only in India.
VoiceDocAI is chiefly a Medical
Dictation Application built for the Indian Healthcare context. Hence, it abides
by all personal and professional privacy clauses stipulated by the Indian Law.
However, privacy of personal and professional information is paramount for us.
Our product is not yet certified for the privacy policy of any other country or
region.
The laws of India shall apply in interpreting and governing
the terms of this policy. The courts in Mumbai, Maharashtra, shall have
exclusive jurisdiction over any controversy involving or resulting from this
policy.
This Policy, along with the Subscription Terms and
Conditions (found here: Terms &
Conditions), governs your use of subscribed products and/or services. It
outlines the categories of information we may get from you or that you may
supply when you subscribe to our products and/or services, as well as outlines
the processes of and goals for gathering, receiving, processing, storing,
dealing, utilizing, maintaining, transferring, and disclosing any such
information.
We will not collect any personal information about you
without your permission. We respect your right to privacy and commit to
protecting the personal information we collect from you.
Information collected from you is used to register you/your
organization as a subscriber and accordingly provide you with access to the
requested products or services. We use your contact information to update you
about new product features/functions. For registering you /or your organization
for providing you with the subscription to the requested products/services, we
will gather or ask for information such as your organization name, your user’s
name, email ID, address and phone number, doctor registration number, gender and date of birth.
With regards to your information:
We may collect personal information directly from you—in
person, by telephone, text (WhatsApp) or email and/or via our website and apps.
However, we may also collect information directly from a third party with your
consent, whom we have authorized to collect information.
During the active subscription period, your information will
remain with us for the reasons mentioned above. However, we will retain
personal data also after the active subscription period is completed in the
event of cancellation of the subscription or non-payment of the subscription
renewal payment. The following are the reasons for us to do so:
·
to respond to any future queries, address any
grievances, handle any claims made by you or on your behalf;
·
to keep records required by law in case law
enforcement agencies want the records from us in any legal matters.
·
To get back in touch with you in future in case
you again want to utilize our services/products or to promote any new products
that may be of your interest.
We won't keep your information any
longer than is required for the goals outlined in this policy. When it is no
longer necessary to retain your personal data, we may delete or anonymise it.
We use the information that you have provided to us,
including any Personal Information to:
·
Provide you with access to products and
services.
·
Provide you with information regarding new
products/services that may be of your interest.
Notify you about updates happening in our products/services,
or any additional features we have on offerings with or without additional
cost.
•
Seek regular feedback from you and accordingly
improve your experience.
•
Provide timely support.
•
Detect, observe, examine, discourage, and guard
against fraudulent, unauthorized or unlawful
activities
•
Address any requests, disputes, grievances, or
complaints you have made regarding the items or services you have used.
We may also use your information for internal analytical
purposes including usage analysis, auditing, and research.
Your data will never be sold or shared with any third party
for marketing or any other purposes that are not necessary for the better
functioning of products/services.
We may share your information with the third parties to whom
we are availing technical services to provide you with a better personalised service.
In such case, we will have a contractual agreement that the information
shared with them will be protected by them and will remove the same after the
contractual terms are over.
For example, we use a third-party service provider to
provide a feature of inline email communications with your patients.
For purposes including but not limited to commercial,
research, statistical analysis, and business intelligence, we may from time to
time share the aggregated, anonymous, and non-personal User Data stored by us
that does not specifically identify any individual with any third party,
service providers, or affiliates.
We are bound to share our subscriber information with law
enforcement agencies in case they seek any such information.
Your information is available with us as a
result of our business engagement along with the authorized users and will
be given to our buyer/successor in the event of a merger, divestiture,
restructuring, reorganization, dissolution, or other sale or transfer of some
or all of our assets, whether as a going concern or as part of bankruptcy,
liquidation, or similar proceeding. likewise, the buyer/privacy successor's
policy, if one exists.
Some of our products allow you to capture/generate your
patient details and including patient personal details, antecedents,
demographic details, health history and health records including medication,
therapeutic and surgical procedure records and store them on the designated
servers on the cloud infrastructure. For this information/data storage purpose,
we
rely on third-party service providers to ensure the safety
and security of your information. We have developed and keep developing various
mechanisms to evaluate and validate that our partner’s internal security
measures are capable of securing your Information and
data generated by you over our products, from accidental loss, and unauthorized
access (including use or alteration). We employ international and
industry-recognized standards to protect your Information.
You will concur with us that it is also up to you to ensure
the safety and security of your information. You are solely in charge of
maintaining the security and confidentiality of your account credentials and
guarding against unauthorized access to your account by anyone other than you
and your authorized users. Any violations of this policy by your workers or
other people will be your full responsibility.
In this regard, you agree to defend, indemnify, and hold us,
our management, leadership, investors, employees, affiliates, agents, and
business partners harmless from and against any loss, costs, damages,
liabilities, and expenses (including legal fees) incurred in connection with,
arising from, or to avoid any claim or demand from a third party that your use
of the products and/or services violates the policy, any applicable law, any
applicable regulation, or any other applicable agreement. You must completely
cooperate with us to investigate and correct any unauthorized or illegal use of
the products and/or services or violation of this policy if we become aware of
it.
You understand and acknowledge that there is no such thing
as complete security and we cannot guarantee that there won't
be any unintended disclosures of any information or potential security
breaches, despite our best efforts to transmit and store all the Information
provided by you by encrypting data in transit or in a secure operating
environment that is not open to the public. You acknowledge and agree that we
are not liable for acts of government, computer hacking, unauthorized access to
computer data and storage devices, computer crashes, security breaches, or
encryption, nor are we liable for any breach of security or for the actions of
any third parties who obtain your information. Any privacy settings or security
features that are disregarded on our products or services are not our
responsibility.
The information security and personal secrecy laws of India
shall govern and be applied to the provisions of this Policy. The courts in
Mumbai, Maharashtra, shall have exclusive jurisdiction over any controversy
involving or resulting from this policy.
In case of any grievance or complaints about this policy,
you may contact our authorized officer <name of the officer on the legal@jatayuhealth.com